Clik here to view.
Convincing Everyone in Your Organization to Embrace CRM
When properly implemented, Customer Relationship Management (CRM) software has the potential to drastically improve a company’s performance and efficiency. However, this can only occur if an...
View ArticleCustomer Service: How It’s Failing Your Business
During tough economic times customer loyalty can get rocky. Companies need to retain these customers by providing superb customer service and taking care of frustrated customers. Strong customer...
View ArticleClik here to view.
CRM: What is it? How does it work? Do I need to have it?
CRM: What is it? How does it work? Do I need to have it? Customer relationship management (CRM) is a method, internet capability (web-base app), or software that helps companies manage their customer...
View ArticleDeal Sourcing: Stay One Touch Ahead With CRMs
A recent report by the Private Equity Growth Capital Council stated that private equity firms in Massachusetts invested more than $6 billion in Mass-based companies in 2010, ranking number six in terms...
View ArticleClik here to view.
The CRM Strategy
CRM (Customer Relationship Management) has been a buzzword for almost two decades now, ever since it popped up on the scene when Tom Siebel coined the phrase in 1993.1 Since then, it’s become a...
View ArticleClik here to view.
EquityTouch: CRM Client Case Study
Disclaimer: Due to the highly competitive nature of our client’s industry, they have requested that all names and titles be kept confidential. All information, quotes and testimonies are one-hundred...
View ArticleWays to Improve Deal Sourcing
David Teten, CEO of Navon Partners, released a study of how private equity and venture capital funds originate new investments. The study was published in the Winter 2010 issue of the Journal of...
View ArticleClik here to view.
The Next 5 in 5 – A Prediction of CRM Capabilities
Each year, IBM predicts the next five technologies that will likely change the way we work, play and live in the next five years, otherwise known as “The Next 5 in 5.” Following this concept, CRM...
View ArticleClik here to view.
CRM Systems and Deal Sourcing
With the onset of the financial crisis, the private equity industry saw a significant drop in the value of new deals and exits being made. Although there has been improvement in the value and volume of...
View ArticleClik here to view.
Time for a CRM Evaluation Tune-Up?
As we all know, every business has its own set of individual characteristics: department structures including account management plans sales methodologies established customer processes deal sourcing...
View Article
